Tools - Phoning Home

Be prepared for your trip! After your orientation, CIEE provides you with a CIEE Global Phonecard so that you can easily contact family and friends back home, and your host company upon your arrival. You even have access to voicemail and email with this phonecard.

There is FREE talk time already on your card, but be sure to recharge the card before you start using your US $5 bonus! This way, you'll be sure not to run out of time in the middle of an important call!

It's easy to re-charge your card. Go to www.ciee.ekit.com and click "Recharge" at the top right of the page, then follow the steps.

User Guides

Download your User Guide here. Choose your country or language from the list below, or, if your country is not listed, download the English guide.

Choose your country or language Belarus Brazil Bulgaria Colombia Cyprus Czech Republic Estonia Jamaica Hong Kong Latvia Lithuania Poland Romania Russia Serbia Singapore Slovakia Turkey Ukraine English Spanish

Make sure to write down your Account Number and PIN and take it with you.

If you have problems downloading the User Guide, please see below for simple Calling and Recharging Tips.

Making a Call

• Using any touch tone phone, dial the access number for the country you are calling from, then follow the voice prompts.
• Enter your ekit account number, then press #.
• Enter your PIN, then press #.
• Press 2 at the main menu to make a call.
• When prompted, enter the country code (e.g. 1 for US), area code (without the leading 0), and phone number of the person you wish to call, then press # to be connected. Do not dial the International Direct Dialing (IDD) prefix before the country code (e.g. do not dial 011 before the country code when you are calling from or to the US).

Recharging

Online

• Sign in by entering your account number and PIN.
• Click “Recharge Account” in the left hand side menu.

Over the phone

• Dial the Access Number of the country that you ARE IN.
• Enter your account number and press #.
• Enter your PIN and press #.
• Press 4,1,# and follow the voice prompts.

Via our 24/7 Customer Service

• Dial the Access Number of the country that you ARE IN.
• Press 0# to speak to a Customer Service Representative.